Terms and Conditions

Acceptance of Terms

 

I. Terms and Conditions of Website Use

Table of Contents

You may navigate directly to any of the above sections by clicking on it above.

GLOBAL-E

Globale U.K. Limited (“Global-e”) is our international sales facilitation and fulfilment partner. Global-e will be the seller on record for all contracts for the purchase and sale of JD Williams products from the Website, and will take your payment and be responsible for ensuring the approved carriers deliver your orders. Global-e is a company registered in England and Wales (company registration number 08632376) whose registered office is at 2nd Floor, 45 Leather Lane, London, EC1N 7TJ, England. The registered VAT number for Global-e is 177 900680.

Intellectual Property Rights

All rights, including copyright and other intellectual property rights, in and to this Website and the Products sold through it are owned by or licensed to us.

Copyright

The materials and content on the Website, including text, graphics, logos, button icons, images, audio or video clips, data compilations and software, as well as their selection and arrangement, are protected by copyright and/or other intellectual property laws, including laws of the United Kingdom, United States and other applicable countries, treaties and international conventions and are the property of JD Williams™, its affiliates or suppliers. Any unauthorised use of the materials or content available on the Website may violate such laws. JD Williams™ does not grant any express or implied right or license under any copyright or other intellectual property in any material or content on the Website, except as authorised in these Terms and Conditions. You may print, download and store copies of material on the Website for your own personal, non-commercial use. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way without the prior written consent of JD Williams™ or the copyright owner.

INFRINGEMENT NOTICE

If you believe that any material on the Website infringes any intellectual property rights for example copyright that you own or are authorised to represent, please provide JD Williams™ with a written notice (e-mail is sufficient) that includes the following information: (a) electronic or physical signature of a person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted or other work claimed to have been infringed; (c) a description of where the material that you claim is infringing is located on the Website; (d) your address, telephone number, and e-mail address; (e) a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and (f) a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.

The above notice should be provided to JD Williams™ agent for notice of claims of copyright infringement on the Website, at jdglobalhelp@nbrown.co.uk

OWNERSHIP OF RIGHTS

Please be aware that your use of this Website and its contents grants no rights to you or any third party in relation to any of our intellectual property rights, or of third parties, in it. When you submit to us any data or information (other than your personal data) including any text, photos, graphics or other content you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion.

Trademark

JD Williams®, the JD Williams logo™ and certain other names or logos displayed on the Website are trademarks, service marks or trade dress owned or licensed by JD Williams™, and all related products and service names, design marks and slogans are the service marks or trademarks of JD Williams™ or its licensors, or of the suppliers of the products or services identified, and are protected by the trademark laws and other intellectual property laws of the United Kingdom, United States and any other applicable countries, and by international treaties and conventions. Elements of the Website, including, but not limited to the "look" and "feel" of the Website, are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

CONFIDENTIALITY

All information, ideas, suggestions or other communications you transmit to JD Williams™ concerning the products or materials on the Website, or other products or materials, shall be on a non-confidential basis and shall become the property of JD Williams™. JD Williams™ and its affiliates shall be free to reproduce, use, disclose or distribute such communications without limitation, compensation to you or other obligation.

Enforcement

JD Williams™ and its affiliates will enforce their intellectual property rights to the fullest extent of the law. If you have questions concerning intellectual property rights including in the products and materials on the Website, you may write to JD Williams™ at JD Williams & Company Limited, Griffin House, 40 Lever Street, Manchester, M60 6ES United Kingdom, or email us at jdglobalhelp@nbrown.co.uk.

Acceptable Use of the Site

YOUR USE OF THIS WEBSITE

The Website and its services are intended to be used for the lawful purchase of the products available on the Website for delivery to the countries which we currently support. You may not use it in a way that infringes the rights (for example intellectual property rights) of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. The Website may be used only for lawful purposes consistent with the foregoing. It is your responsibility to ensure that your use of the Website complies with these Terms and Conditions. As one of the conditions of your use of the Website, you represent, warrant and agree, as the case may be, to JD Williams™ that:

(a) you will not use (or encourage others to use) the Website for any purpose other than solely for your own personal use or in any manner that is prohibited by these Terms and Conditions or by applicable law, (b) you will not upload, post or transmit to or distribute or otherwise publish through the Website any materials that: (i) restrict or inhibit any individual who uses any aspect of the Website or its services (a "User") from using and enjoying the Website; (ii) are unlawful, threatening, hateful, abusive, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit, indecent or endorse or advocate illegal or immoral activity, or violate the rights of any third party; (iii) constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, statute, ordinance or regulation; (iv) violate, plagiarize or infringe the rights of third parties, including, without limitation, any of their intellectual property rights including copyright, trademark, trade secret, patent, rights of privacy or publicity or any other proprietary right; (v) contain a virus, worm, Trojan horse, or any other destructive feature, regardless of whether you intend any damage to the Website and/or its content; (vi) contain any information, software or other material of a commercial nature; (vii) contain advertising of any kind; (viii) impersonate another person, living or dead; (ix) contain chain letters, pyramid schemes or like documents; (x) contain any commercial notices; (xi) contain any information that is presented in any manner or for any purpose other than that which is within the Website's intended and acceptable use; or (xii) constitute or contain false or misleading indications of origin or statements of fact, including, but not limited to, the use of a false name; (c) you will not upload, post or transmit to or distribute or otherwise publish through the Website any materials anonymously or under a false name; (d) you will represent yourself accurately and truthfully at all times; (e) you grant JD Williams™ the right to verify independently by any lawful means any information that you transmit to JD Williams™ through the Website, including, but not limited to, information about yourself; (f) you will not modify, alter, adapt, translate, create derivative works from, reverse engineer, disassemble, decompile or decode the Website, or any element of it for any reason, except as expressly permitted by applicable law; and (g) you will not use any robot, spider, other automatic device, or manual process to monitor or copy the Website or its content, or any substantial part thereof without JD Williams™ prior written consent.

Use and Protection of User Name and Password

If you establish, or are issued, an email address and password for the purpose of making purchases through the Website or gaining access to restricted areas of the Website, you are responsible for maintaining the confidentiality of your user name and password in a secure manner and for restricting access to your computer. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. You are no longer authorised to use, and you may not use, the email address and password if, at any time, you are no longer authorised to make purchases through, or have access to any restricted areas of, the Website, or if the conditions which entitle you to access it cease to exist. You are responsible for all uses of your email address and password whether or not you have expressly or impliedly authorised such use. JD Williams™ is entitled to rely on your compliance with the foregoing, and to assume that any person making purchases or accessing restricted areas of the Website using your email address and/or password is you, or is authorised by you to enter into agreements or make warranties or representations on your behalf. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

Indemnification

You agree to indemnify, defend and hold harmless JD Williams™, and all its officers, directors, members, owners, agents, employees, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions or any use of your user name and password, including, without limitation, attorneys' fees and costs. You shall cooperate as fully as reasonably required in the defence of any claim. JD Williams™ reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of JD Williams™.

Electronic Commerce

When you communicate with JD Williams™ through the Website or send us emails you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications need to be in writing.

Accuracy of Website Material

The material contained on the Website has been checked for accuracy; however, all material is provided without express or implied warranties and JD Williams™ does not provide any warranties, express or implied, that product descriptions or other content on the site is accurate, complete, reliable, current or error free, or does not infringe the rights of any third party, or assume responsibility for any errors or omissions in the material. All prices on this website are subject to change without notice. Although we make substantial efforts to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mispriced and could contain inaccuracies or typographical errors. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, JD Williams™ shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. This also applies in instances where promotions have been utilised incorrectly or not as intended. Any views expressed on our website are the opinions of those users and do not represent our views, opinions, beliefs or values of or any of its group companies.

By using the website, you agree to these terms and conditions of use, and you agree to use the website at your own risk. JD Williams™ may change the website at any time and reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the website.

Copyright Infringement Notice

If you believe that any material on the Website infringes a copyright that you own or are authorised to represent, please provide JD Williams™ with a written notice (e-mail is sufficient) that includes the following information: (a) electronic or physical signature of a person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) a description of where the material that you claim is infringing is located on the Website; (d) your address, telephone number, and e-mail address; (e) a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and (f) a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.

The above notice should be provided to JD Williams™ copyright agent for notice of claims of copyright infringement on the Website, at jdglobalhelp@nbrown.co.uk

Links to Other Sites

The Website may contain links and pointers to websites operated by third parties. These links are provided solely as a convenience to you and not as an endorsement by JD Williams™ of the contents of such third-party websites. JD Williams™ is not responsible for the content of linked third-party websites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk and we cannot accept any liability in respect of the use of these websites. In addition, any information that you submit to linked third-party websites will be covered by that website's privacy policy and not by JD Williams™ privacy policy.

Security Rules

You are prohibited from taking any actions that will violate or attempt to violate the security of the Website, including, without limitation (a) accessing data not intended for your use or logging into a server or account which you are not authorised to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; (c) attempting to interfere with service to any user, host or network, including, without limitation, by means of submitting a virus, worm or Trojan horse to, overloading, "flooding", "mailbombing" or "crashing" the Website; or (d) sending unsolicited e-mail (other than email to us regarding the Website or the goods sold through the Website) promoting and/or advertising products or services (all of the foregoing, the "Security Rules"). Attempts to violate, or violations of, system or network security or the Security Rules may result in civil or criminal liability. JD Williams™ will investigate occurrences which may involve any such attempts or violations, may report them to government regulators and law enforcement agencies, and may cooperate with these agencies in prosecuting users who are involved in such violations or attempted violations.

LIMITATION OF LIABILITIES

Except as otherwise expressly provided in these terms and conditions of use, the website and its content are provided on an 'as is' basis without any warranties of any kind, express or implied. JD Williams™, its affiliates, parents Global-e and subsidiaries, partners, agents and sub-contractors (including Global-e) to the fullest extent permitted by law, disclaim all warranties, whether express or implied, including the warranties of merchantability, title, non-infringement of third parties' rights, fitness for particular purpose, quality, accuracy, quiet enjoyment or website availability. Without limiting the foregoing, JD Williams™ makes no warranty that the services offered on the website will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties that are not permitted to be excluded are limited to ninety (90) days or such longer period as applicable law requires.

JD Williams™ does not warrant that and its servers are free of computer viruses, worms, trojan horses or other harmful mechanisms. You assume all responsibility and risk for your use of this website and the internet generally.

JD Williams™ shall not be liable to you or any third party for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data, or business interruption) resulting from the use of or access to, or the inability to use or access, the website, its content and/or any document, whether based on warranty, contract, tort, or any other legal theory, and whether or not JD Williams™ has been advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation or liability for consequential or incidental damages, the limitations set forth in the above paragraph may not apply to you.

There are certain liabilities which we cannot exclude by law and nothing in these Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud. You may have certain rights, including legal rights relating to faulty or misdescribed goods. Nothing in these Terms and Conditions will limit these legal rights.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any instructions or product manuals provided with the products we supply to you. We cannot accept liability for damage to products we have supplied which is caused by your failure to do this.

OUR MAXIMUM LIABILITY

If the limitations set forth above are held inapplicable or unenforceable for any reason, then JD Williams’s maximum liability to you for any type of damages shall be limited to the greater of :- (a) US $100.00 or the equivalent in your own countries currency; and (b) the dollar amount of purchases you made (in your chosen currency) through the website during the twelve months prior to the date the claim arose, or such larger amount as applicable law requires.

Governing Law

By visiting the Website you agree that English Law, without regard to principles of conflict of laws, will govern your use of the Website, the interpretation of the Terms and Conditions and any dispute of any sort relating to your use of, or purchases through, the Website that might arise between you and JD Williams™ or its affiliates. For the avoidance of doubt these Terms and Conditions and any matters that arise out of your use of this Website (including any contract we enter into with you) shall be governed by the laws of England and Wales and subject to the non-exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. These Terms set out the entire agreement between us and supersede any and all prior terms, conditions, and/or representations to the fullest extent permitted by law.

JD Williams™ makes no representation that i) the content, materials, services or information available on the Website are appropriate for any access from i) outside of the territories to which we sell and deliver, or ii) from any jurisdictions where such access is illegal or prohibited. If you choose to access this Website from outside our supported territories or from jurisdictions referred to above you do so on their own initiative, at their own risk, and are responsible for compliance with local laws.

General

Except as expressly provided in a particular "Notice". or text on a particular Web page of the Website, these Terms and Conditions, including the terms and conditions of sale and the privacy policy, set forth the entire understanding and agreement between JD Williams™ and you with respect to the subject matter hereof. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be modified only to the extent necessary to make it valid and enforceable and the remaining provisions shall be enforced. JD Williams's failure to act with respect to a breach by you or others does not waive JD Williams™ right to act with respect to subsequent or similar breaches. You acknowledge that by submitting communications to JD Williams™, no confidential, fiduciary, contractually implied or other relationship is created between you and JD Williams™ other than pursuant to these Terms and Conditions.

Changes to Terms and Conditions of Use

JD Williams™ reserves the right to change the Terms and Conditions from time to time in its sole discretion. Your use of the Website will be subject to the most current version of the Terms and Conditions posted on the Website at the time of such use. If JD Williams™ changes these Terms and Conditions, a notice will be posted on the home page of the Website and the date of the latest change will be noted. If you have not read the Terms and Conditions since the date of the last change, please read the revised Terms and Conditions, as they will govern your use of the Website. Your continued use of this site after we post such notice will constitute your acceptance of the new Terms and Conditions.

Complaints, Questions or Comments

If you have any complaints, questions or comments about these Terms and Conditions, the Website and/or the Content, or wish to contact us for any other reason, our contact information is as follows:

Mail Address: JD Williams & Company Limited, Griffin House, 40 Lever Street, Manchester, M60 6ES United Kingdom and Email us via our agent at: jdglobalhelp@nbrown.co.uk

II. Terms and Conditions of Purchases and Sales

By placing an order with JD Williams™, you agree that the Terms and Conditions in this Section II. as well as all applicable terms in Section I, apply to all aspects of your order. These Terms and Conditions are subject to change at any time without notice, however, the Terms and Conditions in effect when you place your order will govern that order. Later changes will apply to subsequent orders.

You must read these General Terms and Conditions of Sale carefully. By placing an order through our Website, you confirm that you have read, understood and agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not order any products through the Website. Please see our Privacy Policy for more information on how your personal information will be used.

Please contact our Customer Service team before placing an order. If you have any questions about how these Terms and Conditions might affect your orders contact us via jdglobalhelp@nbrown.co.uk

Table of Contents

You may navigate directly to any of the above sections by clicking on it above.

Ordering

You must be over eighteen (18) years of age to order from this site. If you are under eighteen your parent or guardian must place the order. Further, to the extent that any product offered on the Website is subject to an age requirement for purchase in the jurisdiction from which it is ordered or to which it is to be delivered, you may not purchase such product unless you are of the requisite age. Please note that completion of the checkout process does not constitute our acceptance of your offer to purchase products. Acceptance of your order will take place only when the product(s) are dispatched to you by Global-e. Prior to dispatch of the product(s), Global-e has the right to decline an order for any reason. You will be notified by email to acknowledge that the order has been received and being processed. The duration of the contract with you for an order will start from when payment is taken until the last day of your right to cancel. If the products you ordered cannot be supplied, you will be informed of this in writing via email and, if you have already paid for the product, a refund will be made in full as soon as reasonably possible.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Global-e has the right to stop or cease to fulfil the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. Neither we nor Global-e shall incur any liability in such circumstances.

You warrant that you are authorised to use any credit cards, PayPal account, debit card or other payment options you are using to pay for your order and you have sufficient funds. When you place an order you represent and agree that the goods you order are retail purchases and not for commercial resale.

If there are any changes to the personal information you supply, including, but not limited to, your name or address, it is your responsibility to let Global-e know as soon as possible to avoid misdirected orders.

Limits On Purchases

We do not authorise the purchase of our merchandise for resale purposes. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to cease doing business with those customers violating this policy. We do not authorise more than one promotional code (discount) per order, and we reserve the right to limit or prohibit orders that violate this policy.

PROMOTION CODES

The following Conditions apply for the redemption of any promotional codes we may offer to you:

(a) From time to time we may release promotional codes that may be used on the Site. Promotional codes can only be redeemed on the Site in accordance with the special terms and conditions stated on them.

(b) Promotional codes are valid for the specified period stated on them only. Certain products may be excluded from voucher promotions.

(c) Promotional codes are applied to orders as a whole. Accordingly, in circumstances where multiple products are purchased using a promotional code, and one or more products are returned, the discount is applied on a pro rata basis to each product for the purpose of establishing refund values.

Our Delivery Service

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of delivery charges at jdwilliams.com. Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. In particular:

a) Delivery will be to an international address;

b) If delivery cannot be made to a customer due to the customer not being present at the address or at the time allotted by the carrier or if a customer refuses to accept the products, Global-e reserves the right to deduct the cost for returning products to the returns centre from the customer's refund for the order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Neither we nor Global-e shall be under any liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

YOUR RIGHT TO CANCEL (E.U. COUNTRIES ONLY)

If you are contracting as an EU consumer online, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered. Any paid delivery charge will be included in your refund once all (not part) of your order which you wish to return has been received. Please note the delivery charge refund will be to the value of standard delivery. Global-e will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned (undamaged) before a refund can be issued. Further details of how to return cancelled products and the conditions that relate to this are set out below

If you wish to cancel (or are considering cancelling) a product you have ordered, please be aware of the following terms that apply:

  • Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products (for example, some lingerie (for hygiene reasons) and any products with a hygiene seal where the seal is broken).
  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by email only – service@Global-e.com) within a reasonable period of time. You must return the products as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
  • Damage during the course of returning products: If you choose to return any products, neither we nor Global-e will be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, Global-e reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
  • Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned undamaged, as new, in or with their original packaging (with all tags attached).

This is not intended to be a full statement of all your rights under the CRD.

In the case of damaged or incorrectly supplied goods, a refund will be offered. Any refunds given will be made to the debit/credit card account provided when you placed your order and will be subject to the right to withhold amounts for products which are damaged on return or for which collection was arranged, as outlined above.

Where products were delivered to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods.

Returning Goods

You will need to send back the goods or hand them over (undamaged with all tags attached) at: NORSK- Global-e UK Hub 96A BEVERLY ROAD, EAST MIDLANDS AIRPORT, CASTLE DONINGTON, DERBY, UK DE74 2SA unless a different address is provided to you, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note that you will bear the direct cost of returning the goods.

MODEL CANCELLATION FORM

Please complete and return this Cancellation form only if you wish to cancel the contract and return either i) by Mail to Globale U.K. Ltd., 45 Leather Lane, London EC1N 7TJ, UK ; or ii) via email to: service@Global-e.com

  • I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods:
  • Ordered/Received on [*]:
  • Name of consumer(s):
  • Address of consumer(s):
  • Order reference number:
  • Signature of consumer(s) [only if this form is notified on paper]:
  • Date of this cancellation notice:

[*] Delete as appropriate

For further details about how to exercise your cancellation rights, please see the Returns and Refunds section of the Help pages to this Website.

DELIVERY SERVICE

Two choices of delivery service are offered for your purchase sent via Global-e. For full details of delivery costs and options, please see the Delivery section of the website.

It takes approximately 1 - 3 days for your order to be processed and dispatched from our warehouse.

The stated delivery period within which you will receive your order is approximate.

Goods will be sent to the shipping address you specify in your order and this cannot be changed once your order is processed.

DELIVERY TO A DIFFERENT ADDRESS

You may send your order to a different address other than your billing address if you wish. If you want to take advantage of this facility, simply click "Add new address" on the checkout page and follow the instructions given. Please note you can only send items from a single order to one address, whether it is the billing address or an alternate. Multi address delivery for single orders is not available.

RECEIVED ORDERS

If you haven't received an item that appears on your packing slip(s), please enquire about it as soon as possible via service@Global-e.com. The assumption is that all the items have been successfully delivered unless we hear from you within thirty (30) days of the original order date.

Payment Options

ACCEPTED PAYMENT METHODS

You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. Global-e may change the payment methods at any time but this will not affect any existing order. The availability of a certain payment method may depend on your geographical location.

PAYMENT

You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When being charged, the descriptor you will see shall include Global-e identified as ‘Global-e’ and will look like this or something similar: **Global-e//JDWilliams**.

If you place an order on our Website, you acknowledge and agree that: (i) Global-e, or one of their third party payment processors ("Payment Processor"), will charge you through the payment method you have selected at checkout for such order and such other amounts payable under these Terms and Conditions that may be due in connection with the order; (ii) you will provide valid and current information about yourself; (iii) Global-e may use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) you may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer, and those are not Global-e or JD Williams™ charges or fees, and neither have control over this nor have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer, and Global-e (or JD Williams™) also have no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and our commitment is to acquire the amount set at Checkout in your local currency.

CURRENCY

The price of products is calculated according to the rate of exchange between the base currency on the Website and the local currency of the destination country at the time you place your order. Global-e reserve the right to update such exchange rates regularly, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.

TAXES

For certain shipping destination countries and/or products, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the Website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the pre-pay option on the Website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in the these Terms and Conditions) as determined by the authorities of the shipping destination country, and neither Global-e nor JD Williams™ shall have any responsibility or liability in connection with the foregoing.

Global-e may contract with a local licensed customs broker in your country, in which case, by placing an order through the Website, you authorise the applicable customs broker to act as your agent to: (a) conduct transactions with the local customs authority, (b) execute related documents on your behalf in connection with the import of products in your order, (c) facilitate your payment of applicable taxes; and (d) if applicable, return such products to JD Williams™ (subject to these Terms and Conditions) and (if applicable) handle the associated reimbursement claim for taxes paid. You acknowledge that, in the case of a return of products under the Terms and Conditions below, if Global-e are able to obtain on your behalf reimbursement of taxes paid on orders, any such reimbursement will be paid by the applicable tax authority to the customs broker, and then Global-e will reimburse such amounts directly to you if and to the extent, and only after, such amounts were received from the customs broker.

RETURNS

If for any reason you want to send back something you've bought, you can make use of our simple returns service; In order to return products, please access the Returns Portal via https://web.global-e.com/Returns/portal within 30 days from the date the order was placed and ship the return products promptly. Simply return it in “as new” undamaged condition (with all tags attached) within 30-days of receipt. Global-e will not accept any return product that was used or damaged by you or where the original packaging of such product has been opened.

Upon receipt of the returned product, and confirmation that it has been returned in accordance with the applicable requirements, Global-e will reimburse you for the actual paid price of the returned product. The Returns Policy applies to all customers. This policy does not apply to faulty products. It is in addition to, and does not affect, the separate legal right of cancellation which is available only to EU Consumers in some circumstances as explained above.

If you have paid any import related charges (Import Charges) in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such Import Charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid Import Charges through at Checkout, upon your written request reasonable efforts will be made to assist you in obtaining reimbursement of such Import Charges.

Any Delivery Costs paid in connection with the Order are non-reimbursable or refundable. Moreover, any delivery and clearance costs incurred by you when returning Merchandise are non-reimbursable or refundable. Return deliveries are at your risk and we therefore advise you to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit.

RETURNS POLICY FOR FAULTY MERCHANDISE

If any product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you inform of the problem, in accordance with your legal rights. If you believe product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably with photographic evidence via service@Global-e.com, giving your name, address and order reference. Nothing in this section affects your legal rights.

ORDER CANCELLATION

If you'd like to cancel your order please contact Global-e via service@Global-e.com as soon as possible.

We will do what we can to accommodate your request, but please note that order fulfilment systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the fulfilment process.

If your cancellation or change request is received after the goods have entered the fulfilment process, they will be shipped and charged.

Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion.

Important Conditions

Global-e reserve the right to terminate the agreement with you and suspend or terminate your access to order from the Website without notice to you:

  • if there are grounds for suspecting you committed or are about to commit, or are connected to, fraudulent or illegal activity or
  • if you have failed to make valid and due payment or if you breach any of these Terms and Conditions.

If you breach these Terms and Conditions, or a liability is incurred or arising from your orders, you will be responsible for the costs and expenses that we/Global-e or the respective officers, directors, or employees incur as a result of the breach, including our reasonable legal costs.

When placing an order, you agree that all the information you provide is accurate and complete including your contact details and address. You warrant that you will not use an invalid credit card or false name to order from the Website. All orders are subject to and conditional upon acceptance.

All notices will be sent by electronic means such as email to the most recent email address stored on the relevant system (unless otherwise stated in these Terms and Conditions). Any complaint from you must be sent by email to jdglobalhelp@nbrown.co.uk in the first instance, or in writing to: JD Williams & Company Limited, Griffin House, 40 Lever Street, Manchester, M60 6ES United Kingdom.

ASSIGNMENT, WAIVER AND THIRD PARTY RIGHTS

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.

No delay by us or Global-e in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or affect our or Global-e exercising that right or remedy.

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

No third party shall be entitled to enforce any of these Terms and Conditions.

III. OUR PRIVACY POLICY (LAST REVISED April 2018)

At JD Williams™ we value our customers and respect your privacy. Accordingly, we want you to understand what information we collect about you, how we use it, and the safeguards we have in place to protect it. This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our policy changes, we will post an updated policy on the Website. You can tell if the policy has changed by checking the revision date that appears above.

We are committed to respecting the privacy rights of visitors to its websites. This privacy policy explains how we collect, store and use personal data about you in connection with your use of the Website. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which we make the Website available to you.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read and understood this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us via:

  • E-mail at: jdglobalhelp@nbrown.co.uk, or
  • Write to: JD Williams & Company Limited, Griffin House, 40 Lever Street, Manchester, M60 6ES United Kingdom.

Table of Contents

You can navigate directly to any of the above topics by clicking on it in the Table of Contents above.

The Information We Collect

When you shop via the Website we obtain from you the information we need to complete your transaction and other information you share that may be useful and enhance your experience as a customer. This information may include your name, address, telephone number, email address, and information concerning your manner of payment, such as credit or debit card numbers and banking information.

If you register with JD Williams™, we will collect the information you submit on-line in connection with that process.

We may, from time to time, run promotions, programs, surveys, contests or sweepstakes on the Website. If you chose to participate in any of these events we may collect additional information about you in connection with that participation.

We may obtain information about the specific products or services you use, or your product or service preferences from your transactions and other interactions with us.

We also may sometimes obtain information from you about other people. For example, if you have an item shipped directly to a third party, we may obtain that party's name and address.

We may also collect consumer information from third-party providers to improve the accuracy of our customer database or increase our understanding of our customers.

We may combine some or all of the above information with information that we acquire about you from third parties or affiliates.

THE PERSONAL DATA WE COLLECT ABOUT YOU

If you make purchase products via this Website we may collect the following information about you:

  • Your name, age and sex;
  • Your billing and delivery postal addresses, phone (including mobile phone), fax and e-mail details;
  • Where you have registered with us, your user name and password;
  • Where you place an order with us, your payment card details;
  • Your communication and shopping preferences;
  • Your browsing and shopping activities;
  • Your date of birth;
  • Your interests, feedback and survey responses; and
  • Your location

We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive our newsletters. We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.

OUR FULFILMENT PARTNER – GLOBAL E

Our international sales facilitation and fulfilment partner is Globale U.K. Limited a company registered in England and Wales (company registration number 08632376) whose registered office is at 2nd Floor, 167-169 Great Portland Street, London, W1W 5PF.

If you purchase products from this Website, your personal data will be collected and used by Global E for the purposes of fulfilling your order and delivering products to you. This policy only relates to the use of your data by JD Williams™. Please refer to the privacy policy of Global-e for further details on how your personal data will be used by them.

When contacting us, please remember to quote your name and contact details along with your JD Williams™ order number, account number or correspondence reference you may have.

Using the Information We Collect

We may use the information we collect for various purposes, including:

  • To process and fulfil your order, including to send you emails to confirm your order status and shipment
  • To provide any services you request
  • To respond to your customer service inquiries or requests
  • To notify you of product recalls or provide other information concerning products you have purchased
  • To help protect against fraudulent use of your personal information or protect the security or integrity of the Website and our business
  • To send you emails
  • To administer and fulfil our customer recognition programs, sweepstakes, contests and similar promotions
  • To identify your product and service preferences to inform you of new or additional products, services, or promotions that might be of interest to you
  • To analyse trends and statistics
  • To enhance your shopping experience in various ways, such as improving merchandise selections or customer service or via surveys

Information We Share With Others

We may share your personal information in the following ways:

  • We may provide information to other companies that provide support services that help us bring you the products and services we offer, market our products and services, process your transactions and orders, fulfil promotions, contests or sweepstakes, or conduct surveys.
  • We may provide information to certain carefully selected third party companies that may use the information to let you know about their products or services.
  • We may be required to disclose information we collect pursuant to lawful requests, such as court orders or subpoenas, or in compliance with applicable laws. We may also disclose that information when we believe disclosure is appropriate to protect the rights, interests and property of JD Williams™ or others, and to protect the safety of customers, employees or others. This may include sharing information with other companies, attorneys, credit bureaus, agents or governmental agencies in connection with issues related to fraud, credit or debt collection.
  • If the ownership of all or part of the business of JD Williams™, its parent or affiliates were to change, information about customers pertinent to that business’s or business segment’s operations might be transferred to, or licensed for use by, the new owner. JD Williams™ might also retain some or all of the information. In addition, parties exploring a potential transaction described above that is not consummated might be granted access to some information for purposes of evaluation of the transaction pursuant to a suitable confidentiality agreement.

HOW WE MAY STORE AND USE YOUR INFORMATION

We (and third party data processors acting on our behalf) may collect, store and process your personal data:

  • To make this Website available to you and to provide you with content which is tailored to your individual tastes;
  • To maintain any registered account that you hold with us;
  • With your agreement, to contact you (including by SMS, push and e-mail) about promotional offers and products and services which we think may interest you;
  • For customer satisfaction and market research purposes;
  • To provide our goods and services to you and for associated purposes, including verifying your identity;
  • For research, analysis, testing, monitoring, risk management and administrative purposes; and
  • For any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

We may also process your payment card details in order to complete any purchase that you make through this Website. When you place an order with us, we may offer to retain your payment card details for your convenience to save you having to re-enter these details on a future occasion

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We will not disclose, sell or rent your personal data to any third party, save for any disclosures of your personal data detailed in this policy.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to third parties as part of any business or asset sale carried out because we have gone into insolvency or any similar situation, but only where lawful and compliant with the Data Protection Act 1998 or the GDPR regulations, as applicable or as amended from time to time. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

INTERNATIONAL TRANSFERS

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area and to other of our group companies in connection with the purposes set out in this policy. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this privacy policy.

Safeguarding the Information We Collect

Protecting your personal information is important to us at JD Williams™. We protect against unauthorised disclosures by limiting access to information only to our employees that need it to do their jobs. JD Williams™ employees are aware of their responsibility to protect this information and our customer's privacy.

We also limit the information we provide to outside companies to information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you their products and services. We will ensure that they have appropriate information security safeguards, and that the information provided be used only for the authorised purpose.

Children's Privacy

We do not knowingly collect personally identifiable information from children under the age of 18 on the Website.

The Service is not designed or structured to attract or be directed to children under the age of 18 years. Accordingly, we do not intend to collect Personal Data from anyone we know to be under 18 years. If we learn that we have collected Personal Data from a child under 18 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at jdglobalhelp@nbrown.co.uk

Security of Online Transactions

We aim to make your shopping with us as safe and secure as we possibly can. We have taken steps to build systems that protect your details while making purchases on our website. We encrypt your personal information when transmitting over the Internet using Transport Security Layer (TSL) security software. Once we receive your transmission we store this within our physical facilities using appropriate security to protect against loss, misuse or unauthorised alteration. Unfortunately we cannot guarantee that transmissions over the Internet are 100% secure.

You may see a lock (image) or an unbroken key (image) at the bottom of your web browser when entering the 'checkout' page. This means you have a secure connection with our site. Your browser URL line will also show 'https' as its first characters to signal a secure server.

PLEASE BE AWARE THAT NORMAL EMAILS SENT USING THE “CONTACT US” FORM OR VIA A PERSONAL EMAIL ACCOUNT ARE NOT A SECURE MEANS OF COMMUNCIATION. DO NOT SEND SENSITIVE PERSONAL INFORMATION OR CREDIT CARD INFORMATION THIS WAY

YOUR CHOICES REGARDING THE USE OF THE INFORMATION WE COLLECT

You may use any of the following methods to advise us of choices you wish to make concerning use of information about you:

EMAILS

If you have subscribed to receive promotional email offers and updates, you may unsubscribe at any time.

  • You can click on the “unsubscribe” hyperlink shown in all JD Williams email offers and follow the instructions
  • email us at jdglobalhelp@nbrown.co.uk

Please note that even if you opt out from promotional email offers and updates, information about your orders and order status will continue to be provided via email when you purchase through the Website.

Sharing with Other Companies

If you prefer that we NOT share information about you with any of the companies not affiliated with JD Williams™, please let us know by:

UPDATING YOUR CONTACT INFORMATION

You can update or correct your name, address, telephone number, email address or other information that may change by:

THE PRIVACY OF JD Williams™ CUSTOMERS

Use of Cookies [and Pixel Tags]

The website uses "cookies" and "pixel tags" to allow us to understand how customers use the site and to enhance or personalise your browsing and shopping experience. A cookie is a small data file that can be stored on your computer. They allow a website to recognise users when they return to a site.

The use of cookies help us to learn more about how frequently particular pages are visited and to determine the most popular areas of the Website which will then help us to improve your shopping experience. We use cookies to monitor and facilitate usage of the Website. We also use cookies to help us target our marketing and to personalise your visit and make it more user-friendly, for example by allowing us to save your user name and/or password so that you do not have to re-enter this information on every visit from the same computer. We use a company called Google Analytics to gather certain information about how you browse and search and buy from the site. To do this we place cookies on your computer that collect information on our behalf. We use this information to improve our services and your shopping experience. Google Analytics does not collect passwords or credit card information.

The system is used to analyse the data collected, which is then passed back to us via a secure connection.

Pixel Tags are small strings of HTML code that are placed in a Web page. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "Web Beacons." Pixel Tags are most often used in conjunction with cookies and paid search listings.

Because a Pixel Tag is only 1 pixel high by 1 pixel wide, it appears invisible on your computer screen. If Pixel Tags were made larger (e.g., 100 pixels high by 100 pixels wide), it would take much longer for your Web page to load and would clutter up the page that you have requested.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. However, if you do not accept cookies, some features of the Website will not function properly and may not be available.

For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: www.allaboutcookies.org.

This policy only relates to the use of cookies by JD Williams™. Please refer to the cookie policy of Global-e for further details on how your personal data will be used by them.

Aggregate Information

We collect non-personal information about how users navigate through the Website. We may aggregate this information to improve our site, and we may share this information with our affiliates or other outside companies. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.

Links to Other Sites

For your convenience and information, the Website may include links to other sites operated by third-parties. Such linked sites have their own privacy policies, which may differ significantly from ours. Information you submit to linked sites is subject to the privacy policies of those sites, and JD Williams™ is not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through the Website.

Changes to this Policy

We may change our privacy policy from time to time. If we change our privacy policy in the future, we will let you know by posting the updated policy at this website. We encourage you to check our policy periodically. You can tell if it has changed by checking the revision date that appears at the beginning of the policy. If you would like further information, or have any questions about our privacy policy:

©2018 J D WILLIAMS & COMPANY LIMITED
"JD Williams" is a registered trade mark
All Rights Reserved.

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