Welcome to our Frequently Asked Questions section.
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Yes, to place an order with us you need to create an account. If you haven’t already done this when you go to checkout, you will be prompted to. Creating an account means that you can store your billing address, multiple shipping addresses, check your order status and receive exciting updates from JD Williams.
Your account will be protected by a password created by yourself – keep this safe! All passwords need to be a minimum of 6 characters, maximum of 20 characters. This should include at least 1 uppercase letter, 1 lowercase letter and 1 number.
Yes, your email address is your unique user name when logging into your account. By providing your email address we can also send you important updates about your order.
If you forget your password, click on the 'Forgot Your Password?' link on the login page. Simply enter your email address and we'll email you a link to securely change your password so you can gain access to the site.
Registering an online account with us will automatically sign you up to receive promotional offers, new products, latest trends and other services we’d think you’d be interested in!
Alternatively, if you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.Back to top
The search facility can be found at the top of every page of the site, and allows you to search for an item using a keyword or item number.
An item number is 7 digits long (e.g. AB123CD) and can be found when you are looking at an item on the website, in the catalog or in a leaflet or advert. Simply type the number into the search box and click the search button. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.
The search is not case sensitive so you can include lower as well as upper case letters in the search.
When clicking and viewing a product, all of this information can be found. We provide an online size guide (with tips on measurement), a care guide, materials used, color and a full product description.
We also provide customer reviews so that you can see what our other customers think of the product!
If you still require further information, please contact us.
Our advertised items sell out very fast so that may be why they are not available!
Please ensure you are entering the item number correctly.
An item number is 7 digits long (e.g. AB123CD). Simply type the number into the search box and click the search button. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.Back to top
We can process payments using Visa, MasterCard, American Express, PayPal and the JD Williams 'My JD Williams Card'.
The payment transaction for your JD Williams order will appear as 'Speciality Home Shopping (US) Limited' – this is our trading name.Back to top
We have two shipping methods available:
DHL Express Tracked
(FREE for orders of $50 or above)
(FREE for orders of $100 or above)
6-10 business days
2-3 business days
It takes approximately 1 day for your order to be processed and dispatched from our warehouse.
Dependant on stock availability your order may be split into more than one parcel. You will always still only be charged once for delivery.
The stated delivery period within which you will receive your order is approximate.
Goods will be sent to the shipping address you specify in your order.
Please wait 7 days before contacting us if all your items are not delivered together as your goods may arrive on separate days dependant on stock availability.
Your purchases are shipped from our warehouse in Manchester, United Kingdom.
You will receive an email confirmation when any items from your order have been dispatched and you can check on the status of your order by logging into the JD Williams website and checking the 'Order History' area in 'My Account'.
Dependent on stock availability, some items within your order may be delivered separately.
If you feel that your item has not arrived within the expected period please contact us.
We ship to addresses throughout the Continental United States.
Please note: Only orders placed with ‘DHL Express Tracked’ shipping can be tracked after dispatch
You will be emailed a parcel specific tracking number once your parcel has reached our carrier to enable you to follow the journey of your parcel.
Standard Untracked parcels will not require a signature. DHL parcels will require a signature. If you are not going to be in to sign for a parcel you can arrange with DHL via the On Demand Delivery link to have it delivered to a safe place or alternative address.
For Standard Untracked orders: Please wait 10 working days from dispatch before contacting us. Items may also arrive on separate days due to stock availability. Your dispatch email will tell you about this. If you feel that your order has still not arrived within the expected period please contact us.
For DHL Express Tracked orders: You will be emailed an On Demand Delivery link once your parcel has reached our carrier to enable you to follow the journey of your parcel, or make changes to your delivery. Alternatively you can track your parcel in the ‘Order History’ area of ‘My Account’. Your order will display a ‘Parcel Tracking’ link. Here you can find updates on the location of your parcel. If you feel that your order has still not arrived within the expected period please contact us.
Yes, we do deliver to P.O.Boxes.Back to top
JD Williams uses SmartLabel™ to make returns easier. All returns are FREE!
Every parcel we send out includes a Customer Packing Slip, where you can find your return form, instructions on ‘How to return an item’ and SmartLabel™.
When returning a parcel, make sure to fill out the return form on the Customer Packing Slip and ensure to include this in your package in order to speed up the returns process.
Simply attach the SmartLabel™ found on the Customer Packing Slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office.
Please note we cannot accept returns sent by any other method.
Original shipping fees are non-refundable.
If you have lost or have a damaged SmartLabel™ please contact us to arrange a replacement.
Unfortunately, we are currently unable to process exchanges.
You can return you item(s) to us FREE of charge and place a new order containing your desired item.
JD Williams uses SmartLabel™ to make returns easier.
Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office.
Please note we cannot accept returns sent by any other method.
Original shipping fees are non-refundable.
If you have lost or have a damaged SmartLabel™ please contact us to arrange a replacement.Back to top
We will send you an email confirmation shortly after you have placed your order. Here you can find information on what items are in your order; including the size, color, quantity, stock status and price of each item. The delivery cost and total price of the order will also be displayed.
Once your order has been dispatched from our warehouse, we will send you a second email confirming despatch.
If you feel you have not received these emails please contact us.
If you'd like to cancel your order or an individual item please call our customer service number on 1-855-308-6282 as soon as possible, we are open 7 days a week, 7am-11pm EST. Unfortunately, it is not possible to cancel orders through our website.
We will do what we can to accommodate your request, but please note that our systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged. They will, however, be subject to our normal FREE returns policy described above should you wish to return them.
Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. Where we notify you that items are backordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you.
You may be able to adjust your order before it has been shipped by calling our customer service number on 1-855-308-6282 as soon as possible but once it has been shipped we are unable to make any changes. We are open 7 days a week, 7am – 11pm EST. It is not possible to cancel orders through our website.
If it is too late to cancel your order, you can return any unwanted items for FREE using our SmartLabel™ found in the parcel on the packing slip. Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office. For more information on returns, see our returns policy here.
If you feel that something is wrong with your order please contact us.
You will receive an email confirmation shortly after you place your order.
You can also view your orders in the 'Order History' area in 'My Account'. Please note, it may take up to an hour for orders to appear here after they have been placed.
If you feel that your order has not been received by us, please contact usBack to top
You can change your billing details, address, email and password easily online in the 'My Account' area.
Remember that your billing address must match the address of the payment card you use on an order otherwise payment may not be accepted.
You can change your password in 'My Account' by clicking the ‘Change Password’ link. Simply enter your email address and we'll email you a link to change your password.Back to top
For the 'My JD Williams Card' standard terms and conditions click here
To see the 'My JD Williams Card' Credit Card Agreement click here
You can manage your 'My JD Williams Card' here
To make a payment to your 'My JD Williams Card', please call 1-855-334-3649 or visit here
For every $1 you spend, you will earn 1 point.
Please note: Only JD Williams ‘My JD Williams Card’ holders can earn points.
For every 200 points you collect, you will earn a $10 voucher.
You may redeem a maximum of 1,000 points per billing cycle, which is monthly.
Points not redeemed will be carried over to the next billing cycle.
Points expire 12 rolling months after they are earned if the points have not been converted into Reward Certificates.
Reward Certificates expire 3 months after they have been converted and issued from points.
For information on the terms and conditions of your 'My JD Williams Card' points click here.
For information on the points you have earned click here.
You can also find information on the points you have earned when signing in to your JD Williams account and on your monthly billing statement.Back to top
When you enter the checkout process, the sign-in process, or the account management area, you should be routed through our secure server. Sending information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data.
Registering online means we will automatically send you a catalog! We will also send you the new catalog as it comes out each season, unless you opt out.
If you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.
Determining the correct size is as important as choosing the perfect outfit or separate.
For your convenience, sizing charts and measuring information are provided for all our products.
Click on the sizing guide links that can be found in the footer of this page, and throughout the site, to view the information you need to make a perfect fit. You can also find the link to sizing guides on the product details page.
If you still need help with sizing, please contact us
When on your Shopping Bag, enter your code in the ‘Add Promotional Code’ box and click ‘Apply’. If the code is valid your promotion will be applied.
If the promotional code is not valid, a message will appear and you can either try again or continue to checkout without applying the promotion. If you are having trouble applying your code we suggest checking if there is an expiry date, minimum order value or particular type of product that the code is applicable to.
Please contact us and we will do our best to help you.
You can find our Terms and Conditions here. The link can also be found at the bottom of each page throughout the site.
When a marketing email arrives in your inbox, scroll down to the bottom and click on the 'Unsubscribe' link. This will open a browser window which will allow you unsubscribe.Back to top